Be aware of how behavior impacts job performance in this important role
An essential part of the job of medical assistant is helping people through their day. This might be patients who are at your office and need you to explain the procedure or help them with scheduling. You’re also helping the nurses and doctors who care for those patients. . In all of these duties, being self-aware about how you present yourself can make all the difference. Here are some tips for conducting yourself professionally on the job.
Look the part
You set the tone of the office. When other people are rushed, frustrated, or nervous, your kind face can go a long way to keep things calm. Try to remember to take one step at a time, and recognize that each person you’re dealing with has their own challenges and struggles.
Take a breath
Use your break to relax and unwind for a few minutes. Maybe read a few pages of a book you enjoy, chat with a supportive friend or family member, or just do some deep breathing. Center yourself before you head back out into the office. Even a few minutes of relaxation can pay off when that next mini crisis comes.
Think about the team
Think about the whole team rather than just your individual job. Maybe you’ve noticed a process that’s slowing things down and you have an idea for how to handle it differently. If you voice an issue or draw attention to a problem, try to become part of the solution. Others will notice that you care about more than just your individual responsibilities.
Be a model of cleanliness
Part of your morning responsibilities will likely be to ensure that each room is clean and ready for the first patient. This will go faster if someone has taken the time at the end of the previous day to clean up from the last patient seen. Even if you don’t work the following day, it’s a gift to your coworkers to be thorough in tidying things up before you leave.
Seek ways to improve
Take continuing education classes in areas of your profession you are interested in or may not know very well. If you enjoy getting to know others, look into becoming a member of a local or national professional association. All these activities will come across in your confident demeanor and job performance.
Medical assistant training will have exposed you to many aspects of the job. And people who are educated usually have good reasons for everything they do. However, supervisors will have feedback and opinions about how you do your job. It can be frustrating if you feel unheard or misunderstood, or if you disagree with the direction. But being a good listener and giving attentive, respectful responses shows your employer that you’re easy to supervise and you care most about doing a good job.
Lead with courtesy
You can promote a positive environment by extending courtesy to everyone you come into contact with—including the receptionist, the cleaning staff, and any repair technicians who come into the office. Help out a coworker and thank anyone who goes out of their way to lend you a hand. Set the bar high for a friendly, welcoming environment.
Building healthy work habits and relationships takes a little time and attention, but everyone benefits—most of all your patients, who are the reason you are there in the first place!
Professional medical assistant training is one of three healthcare programs offered by the Salter School. This training is available at our locations in Fall River and Malden, MA. Contact us for more information.