Medical Assistants: Could You Answer These Interview Questions? | Career Training | The Salter School
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Medical Assistants: Could You Answer These Interview Questions?

Category(ies): Professional Medical Assistant, Job Search Tips

medical assistant training programs, medical assistant interviewsPREPARE IN ADVANCE FOR COMMON JOB INTERVIEW TOPICS

We’ve all probably walked out of job interviews wishing we’d answered a question in differently. Ah, if only there were a way to see the interview questions in advance so you could prepare …

Unfortunately, we can’t provide a job interview script for students in our professional medical assistant training programs. However, we can provide a little guidance on some questions that are likely to be asked.

Before your job interviews, think about how you’d answer these questions.

How much experience do you have?

Recent grads might break out in a sweat over this question, but there’s really no need to. While you may not have paid job experience, your externship counts as on-the-job experience.

Talk about what you were responsible for during your externship and how those skills would translate to the position you’re applying for.

What kinds of medical procedures have you assisted in?

Before beginning a round of interviews, sit down and list all the procedures that you have completed or assisted in during your externship. Don’t worry about the size of the list, but instead focus on what your role was and how you contributed during the procedure.

How are your computer skills?

This question is becoming increasingly important, as many medical providers are transitioning to electronic healthcare records (EHRs).

Salter students should be able to recall skills and information from their classes dealing with EHRs. Beyond that, you can mention any computer experience from prior jobs, volunteer work, or home computer use.

How would you deal with a difficult patient?

If you’re going to school to be a professional medical assistant, chances are that you’re a “people person.” However, there are situations that could arise that would test anyone’s patience.

If possible, recall an actual situation you’ve had to deal with. If you’re lucky enough to not have had a difficult patient yet, you can talk about a situation you witnessed.

Focus on how you attempted or would attempt to calm the patient by reminding him or her that you’re there to help and by explaining each step of the procedure.

What do you to maintain confidentiality?

HIPAA is a huge concern for medical providers. Confidentiality violations can result in extremely expensive fines. Medical practices will be unlikely to take a chance by hiring someone who doesn’t take HIPAA seriously.

That’s why it’s a good idea to review your notes or course material on HIPAA before going on an interview. Be prepared to talk about specific confidentiality procedures when taking down patient information, walking away from your computer, and speaking on the phone to patients or other medical providers. 

What kind of schedule/shift are you hoping for?

If you’re trying to land your first job as a professional medical assistant, it may be tempting to say you’ll work any time you’re needed. However, if you’re unable to work nights or weekends, you should state that. Saying whatever is necessary to get the job is not a good strategy if you’re unable to live up to your promises later.

If you think a career as a medical billing and coding professional might be right for you, request more info from The Salter School, or schedule a tour at one of our campuses in Fall River, Tewksbury, or Malden. 

The Salter School Malden campus is no longer accepting new enrollments.