How you act can make patients trust you and make employers glad they hired you
We’re all been around people who inspired trust and demonstrated consideration and confidence. How do they do it? One way is to ask yourself on a regular basis, “How I can contribute to the professional environment I’m part of?”
Especially if you work in the healthcare field, and as an assistant in a doctor’s office, you can have a big impact on the people who are there for care and the professionals around you who are juggling a lot of responsibilities. Do your part to make that a positive experience for everyone, by keeping in mind some of these factors:
Manners make the man (or woman)
The little things can go a long way. Remember to hold the door for the person coming in behind you. Keep that smile and look someone in the eye when you pass them in the hallway. Let a patient know that you are happy to see them with a polite, positive greeting. You want everyone around you to know that you are happy to be there and grateful to be doing the work you have been assigned.
Maintain patient privacy
You may need to learn to handling patient charts so in a way that other patients do not inadvertently have access to their information. Confidentiality is central, which means there is no reason you should ever to discuss patients or their conditions or treatments with anyone besides except your colleagues those on the healthcare team. And even then, conversations should only be about what is necessary to treat them.
Go that extra distance
An entry-level position as a medical assistant is not necessarily easy. Try doing a little extra here and there—more than your supervisor requested, more than your colleagues said they did when they first started. To make sure what you are doing is useful, you may want to ask what additional tasks would most help the office. This is about keeping your eyes open for ways to support your team. It shows you have commitment to your work, but also that you are there for more than yourself—that you care about the greater good.
Try to stay positive
Complaining about what you are doing—no matter the reason—will not help you in any professional situation. In fact, it may make people less eager to work with you. You would be amazed how far positive attitude can get you in the workplace. Everything you do is a step towards another level in your career journey, and a “can-do” attitude and a smile will help you to position yourself for more responsibilities down the road.
Put your phone away until your break.
A doctor’s office or hospital is not a place for an employee to spend time on your mobile device. It distracts you from your primary responsibility: to serve the patients and complete your tasks. You may be accustomed to multitasking, but be aware that when you are working how things look is as important to how things are. If you are on your phone you are sending a message to the person in front of you that they are not as important as whatever is on your phone.
People around you will appreciate all the good work you do even more if you consider these qualities of professionalism. A little effort in these areas will take you a long way in your healthcare career!
If you are interested in learning more about a career in the healthcare field, reach out to the Salter School for details about their various training programs as a professional medical assistant, health claims specialist, or massage therapist.